Your Personal Information Protection at bm96

1. Definitions and Scope of the Privacy Policy

This Privacy Policy is issued by bm96 ("bm96", "we", "our") and applies to all users who access or use the bm96 platform through the official website bm96.one and any related applications or services operated by us.

"Personal Information" in the context of this document means any information that can be used to identify an individual directly or indirectly, including but not limited to name, identity card number (MyKad), email address, mobile number, financial information and transaction records.

By registering an account or continuing to use bm96 services, you acknowledge that you have read, understood and agreed to the terms outlined in this Privacy Policy. If you do not agree with any provision, please stop using our platform.

2. Information We Collect

bm96 collects information from you through several channels when you register an account, use the platform or contact our support team. The categories of information we collect are as follows:

a) Account Registration Information

• Full name as stated on your identity card
• Malaysian identity card number (MyKad) or passport for identity verification purposes
• Date of birth to confirm the player meets the minimum age requirement of 21 and above
• Active email address
• Mobile number
• Username and password chosen by you

b) Financial and Transaction Information

• E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay) used for deposits and withdrawals
• Information related to DuitNow transactions and online banking via FPX
• Crypto wallet addresses (USDT, BTC, ETH) where applicable
• Deposit, withdrawal and betting history records

c) Technical and Usage Information

• IP address and device information
• Web browser type and operating system
• Access log data and session cookies
• Usage patterns and game preferences

3. How We Use Your Information

The information you provide is used by bm96 for lawful and specific purposes. We do not use your information beyond the scope stated below:

• Processing account registration and verifying user identity in accordance with international licensing requirements
• Facilitating deposit and withdrawal transactions through payment methods supported by bm96
• Administering bonus programmes, cashback and promotional offers for eligible players
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending important notifications related to your account, transactions and service updates
• Detecting and preventing fraudulent activity, money laundering or platform misuse
• Complying with licensing obligations, audits and applicable regulatory requirements
• Analysing usage patterns to improve user experience and platform performance

4. Legal Basis for Data Processing

bm96 processes your personal information based on the following grounds recognised under applicable data protection law:

• Consent: You have given explicit consent when registering an account with bm96
• Contract Performance: Data processing is required to fulfil our contractual obligations to you as a registered player
• Legal Obligation: Certain data processing is required to comply with international licensing requirements and anti-money laundering regulations
• Legitimate Interests: Certain processing is carried out to protect platform security and the legitimate business interests of bm96

5. Sharing Information with Third Parties

bm96 does not sell your personal information. Information sharing only occurs in limited circumstances and with appropriate security measures in place:

• Payment Processors: Required financial information is shared with payment service providers (such as FPX gateways and e-wallet operators) solely to process your transactions
• Technology Providers: Software and infrastructure providers supporting bm96 platform operations may have limited access to data as required
• Regulatory Bodies: Information may be disclosed to relevant authorities upon a lawful official request
• Fraud Prevention: Information may be shared with identity verification agencies to maintain the security of the platform and all its users

All third parties working with bm96 are bound by strict confidentiality agreements and are only permitted to use information for the specified purposes.

6. International Data Transfers

As bm96 operates under international licensing, your data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that such data transfers are carried out with:

• Enforcement of data transfer agreements that meet international standards
• Storage of data in data centres with recognised security certifications
• Technical and organisational measures equivalent to the protection given to data in Malaysia

7. Data Retention Period

bm96 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law and licensing requirements.

Financial transaction records and identity verification information are typically retained for the period required by international licensing requirements and anti-money laundering regulations. Once your account is closed or has been inactive for the specified period, your personal information will be securely deleted or anonymised, unless long-term retention is required by law.

8. Information Security

bm96 implements comprehensive technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure:

• Data encryption during transmission and storage using industry-recognised protocols
• Role-based access controls ensuring only authorised staff can access sensitive data
• Continuous security monitoring and intrusion detection systems
• Regular vulnerability assessments and penetration testing by independent security experts
• Cybersecurity training for all staff who handle user data

While we make every effort to protect your information, no security system can be fully guaranteed. In the event of a material data breach, we will notify you within a reasonable timeframe in accordance with applicable legal requirements.

9. User Rights Regarding Personal Data

As a bm96 user, you have the following rights regarding your personal information, subject to applicable legal limits:

• Right of Access: You may request a copy of the personal information we hold about you
• Right of Rectification: You have the right to request correction of inaccurate or incomplete information
• Right of Erasure: In certain circumstances, you may request that your information be deleted, subject to our legal retention obligations
• Right to Restrict Processing: You may request that we restrict the processing of your information in certain circumstances
• Right to Object: You may object to the processing of your personal information for certain purposes
• Right to Withdraw Consent: You may withdraw your consent at any time, though this does not affect the validity of processing that has already taken place

To exercise any of the above rights, please contact the bm96 support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

10. Cookies and Tracking Technologies

bm96 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. The types of cookies we use include:

• Essential Cookies: Required for basic platform functions such as login session authentication and account security. These cookies cannot be disabled
• Performance Cookies: Collect information about how you use the platform to help us improve our services
• Functional Cookies: Remember your preferences and settings such as language and display preferences
• Analytics Cookies: Help us understand aggregate usage patterns for the purpose of platform improvement

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality and experience of using the bm96 platform.

11. Children's Privacy and Age Restrictions

The bm96 platform is for adult players aged 21 and above only. bm96 strictly prohibits registration or use of the platform by anyone under the age of 21.

bm96 does not intentionally collect personal information from individuals under the age of 21. If we find that such information has been collected without proper age verification, we will take immediate steps to delete the relevant information and terminate the accounts involved.

12. Changes to the Privacy Policy

bm96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the way we operate. Any material changes will be communicated to you through:

• Notifications prominently displayed on the bm96.one website
• Notification emails sent to your registered email address
• Updates to the "Last Updated" date at the top of this document

Continued use of the bm96 platform after changes take effect will be considered acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about our latest practices.

13. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact the bm96 privacy team through the following channels:

• 24/7 Live Chat: Available directly on the bm96 platform in Malay and English
• Email: [email protected]

Our support team will respond to privacy-related enquiries within a reasonable timeframe. For sensitive privacy matters, we recommend using the email channel for documentation purposes.